Effective as of October 30, 2007
To our valued customers
Protecting your privacy is important to State Bank of India (California) and its employees. We want you to understand what information we collect and how we use it. In order to provide our customers with a broad range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information. The following policy serves as a standard for all State Bank of India (California) employees for collection, use, retention and security of nonpublic personal information.
What Information We Collect
We may collect "nonpublic personal information" about you from the following sources:
"Nonpublic personal information" is nonpublic information about you that we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes information regarding your account balance, payment history and overdraft history.
"Personally identifiable information" means individually identifiable information about an individual consumer collected online by the operator from that individual and maintained by the operator in an accessible form.
Maintaining and Using Personally Identifiable Information in Electronic Banking and Communications
How we handle information about you when you visit our website will depend on what you do when visiting the site. If you visit our website to read information and do not use any of our online services, then we collect and store only the name of the domain from which you access the Internet, the date and time you access our website and the Internet address of the website from which you linked directly to our website. We may record the “IP address” assigned to you by your internet service provider as part of this process. We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our website more useful to visitors.
When you visit our website, or use our electronic banking services, there may also be times when you are asked to provide information about you that is personally identifiable. This may include any of the following: your first and last name, your home or other physical address (including street name and name of a city or town), your e-mail address, a telephone number or social security number, or any other identifier that permits physical or online contact with you. Personally identifiable information might be needed or requested from you for you to register for banking or other services, or to fill out our forms or applications for services (such as credit cards), for special promotions or contests, or to accomplish transactions you request (such as bill payment or other banking services). This may result in sharing of personally identifiable information with third parties (such as data processors or service bureaus) as part of servicing your accounts or transactions.
There is a technology called “cookies” that allow for a more tailored web-site experience. A cookie is a data element that is sent to your browser and may be stored at your computer. We may use cookies in this manner. If you wish, you may modify your browser to disable cookies, including session cookies.
You may also decide to send us information that personally identifies you, for example, in an electronic mail (e-mail) message. We will use that information to respond to the inquiry and provide accurate information of any questions. We will not use such information beyond the basis for the inquiry. We will not obtain personal information about you when you visit our site, unless you choose to provide such information to us.
If you visit our website or engage in any online services that we offer, then we may collect and store these categories of personally identifiable information. We will not share the personally identifiable information you provide us at our website or by e-mail, except as described below.
The personally identifiable information we obtain from you is stored with us if it is to be used on an on-going basis.
What Information We Disclose
We are permitted under law to share information about our experiences or transactions with you or your account (such as your account balance and your payment history with us) with companies related to us by common control or ownership (“affiliates”). We also may share additional information about you or your account (such as information we receive from you in applications and information from credit reporting agencies) with our affiliates. You may direct us not to disclose to our affiliates information that does not relate solely to our or our affiliates experiences or transactions with you or your account (such as the application information and credit bureau information) by calling our respective Branch Office where you maintain your account.
| Los Angeles Branch | (877) 707-1995 | Artesia Branch | (800) 252-7250 |
| San Jose Branch | (888) 222-9240 | Fresno Branch | (866) 373-7661 |
| Canoga Park Branch | (866) 692-5724 | San Diego Branch | (877) 899-1392 |
In addition to the above, we may also disclose all of the information we collect if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal processes served on us; (2) protect and defend our rights or property; or (3) act in an emergency to protect someone’s safety.
As we develop our business, we may also buy and sell assets, and, depending on the transactions, your personally identifiable information may be one of the transferred assets. In the event that we are acquired by another company, your personal information may be part of the assets transferred to the acquiring party.
Further, we are also permitted under law to disclose nonpublic personal information about you to “nonaffiliated third parties” (i.e. third parties that are not members of our corporate family) in certain circumstances. For example, we may disclose nonpublic personal information about you to such third parties to assist us in servicing your loan or account with us; to government entities in response to subpoenas; and to credit bureaus. We do not disclose any nonpublic personal information about you to any other third parties, except as permitted by law.
Closed Accounts and Former Customers
If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this online privacy notice.
Our Security Procedures
We also take steps to safeguard customer information. We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
Changes to Our Online Privacy Notice
We may make changes to our online privacy notice at any time and from time to time. When we do so, we will promptly post the revised online privacy notice on our website with a link on the left-hand side menu bar of our home page. Our home page will also have a statement notifying readers that our online privacy notice has changed and the effective date of that change.
Children’s Online Privacy Protection Act
Our website is not directed to children under the age of 13. We do not knowingly solicit data from persons under the age of 13 and we do not knowingly market to persons under the age of 13.